We have made all of our materials open source so any organisation can start their own Coach4care service, if they would like to. Any interested organisation can contact the Innovation Unit for more information.

How it works

Coach4care can be facilitated by any organisation that has some experience of supporting carers in partnership with a coaching organisation. In this model, the coordinator and skilled coaches run coaching training for ex-carers to help them to develop their previous expertise and learn new skills that they can use in a rewarding and meaningful way. Training courses and coaching experience can result in qualifications if desired. Coaches can use the Coach4care coaching tools to support carers through their journey.


The Double Diamond Coaching Model

The Double Diamond Coaching Model is a new coaching tool created with the help of coaches and carers, for carers.  It is based on the Double Diamond, a process for innovation created by the Design Council. The reason why this process was chosen as a basis for a coaching tool for Coach4care is because it helps to:

  • Provide care with warmth and love

  • Manage the balance between the stress of caring and their capacity to cope by building resilience and well being

  • Continue previous activities, sustain hope, keep control, and experience satisfaction in their role

  • Help them to obtain the practical, medical, emotional and information related support to decrease their vulnerability and protect against fatigue and burnout.

There is a copy of this model for both the coach and the carer. In the sessions the coach and carer can have the booklets open on the table and work through the questions together. The idea is that a coach doesn’t need to be an expert in asking questions but can work with the carer to find the answers. It also outlines a list of tools that can be used to help carers reflect on their experience and develop new ideas for providing the best care possible. A digital and printable version of the model can be downloaded below.

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How to set it up

Any organisation who has experience of supporting carers can set up a partnership with a coaching organisation.  They become collaboratively responsible for facilitating and providing support to Coach4care. The partnership makes links with individuals, groups and organisations in their local area who have contacts with coaches and current and former caregivers. This could include voluntary, community, and social enterprise organisations, coaching organisations, councils and local care homes, bereavement services and hospices.

The partnership must then set up a plan for implementing Coach4care. This involves:

  • identifying potential partners
  • agreeing a vision
  • setting up a board/group to oversee the initiative with partners and ex carer representatives
  • signing up 10 interested volunteers
  • identifying a space suitable for coaching and group supervision sessions for coaches
  • Identifying a phone line that coaches and caregivers can call during working hours
  • Identifying a bereavement service you can link carers to if their loved one dies.

The partnership can then use the provided materials to:

  • carry out the training and provide coaches with the toolkit
  • offer the coaching support initially to up to 10  caregivers/ supporters of a dying person
  • hold regular supervision sessions
  • evaluate the support.

We also strongly recommend that anyone interested in setting up Coache4care contact the Innovation Unit who can provide train the trainer support. All the materials to implement Coach4care can be downloaded below and a more extensive pack can be found under our tools page.


The resources


Posters that can be used to advertise the service.

Coaching agreement

This is a coaching agreement that both carers and coaches must sign before beginning the coaching


Training agenda

This is the training agenda that can be used to help experienced carers develop their expertise and become a Coach4care coach.

Learning lunch agenda

A learning lunch agenda that can be used as a form of peer support for carers and group supervision for coaches.

Evaluation form

There are two approaches to evaluation. One is to evaluate the impact on the coaching on the carer and their general well being; the other is to evaluate the quality of coaching. We suggest the first is done using the Carers Trust Adult Carer Quality of Life Questionnaire. We suggest this is used before coaching begins and when coaching ends. The second is to use this evaluation questionnaire after the first 6 sessions of coaching, and then again at the end of coaching.